Privacy Policy (as at 22/01/2026)

Proud Speech Pathology is committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose personal and health information. 

1. What Information We Collect

We may collect personal and sensitive information necessary to provide speech pathology services, including:

·       Names, dates of birth, addresses, phone numbers, and email addresses

·       Parent or guardian details

·       Health and developmental information relevant to speech and language services

·       Appointment and attendance information

·       Information provided through intake forms, emails, phone calls, or online booking systems

·       Payment and billing information

Health information is considered sensitive information and is handled with additional care. 

2. How We Collect Information

Information is collected when you:

·       Book an appointment online or via phone/email

·       Complete intake or consent forms

·       Attend appointments

·       Communicate with us by phone, email, or in writing

We aim to collect information directly from you wherever possible. 

3. Why We Collect Information

We collect personal and health information to:

·       Provide speech pathology services

·       Understand your child’s communication needs and concerns

·       Manage appointments, records, and correspondence

·       Prepare reports or written summaries

·       Communicate with you about services

·       Meet legal, ethical, and professional obligations 

4. Use and Disclosure of Information

Your information may be shared:

·       With your consent (e.g. with a GP, paediatrician, or other professional)

·       Where required or authorised by law

·       To prevent serious threat to health or safety

We do not sell or rent personal information to third parties. 

5. Storage and Security of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

·       Records are stored securely using practice management software and secure systems

·       Access is limited to authorised personnel only

·       Electronic data is password-protected and encrypted where possible 

6. Access and Correction

You have the right to:

·       Request access to your personal information

·       Request correction of inaccurate or outdated information

Requests can be made in writing and will be responded to within a reasonable timeframe. 

7. Retention of Records

Client records are retained in accordance with professional and legal requirements.
When records are no longer required, they are securely destroyed or de-identified. 

8. Online Services and Communication

While reasonable steps are taken to protect electronic communication, no system is completely secure. Email communication may carry some risk, and by communicating electronically, you acknowledge this. 

9. Complaints

If you have concerns about how your information has been handled, please contact Proud Speech Pathology directly so we can address your concerns promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC). 

10. Changes to This Policy

This Privacy Policy may be updated from time to time.
The most current version will always be available on our website. 

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact Proud Speech Pathology.